Travel companies are ‘greenwashing’ — here are 3 ways to find ones that aren’t


People said the pandemic made them want to travel more responsibly in the future.

Now new data indicates they’re actually doing it.

According to a report published in January by the World Travel & Tourism Council and Trip.com Group:

  • Nearly 60% of travelers have chosen more sustainable travel options in the last couple of years.
  • Nearly 70% are actively seeking sustainable travel options.

But finding companies that are serious about sustainability isn’t easy, said James Thornton, CEO of tour company Intrepid Travel.  

“You see hotels saying they’re sustainable, and then you’re using these little travel bottles for shampoos and shower gels,” he said.

It’s all just “greenwashing,” he said, referencing the term that describes companies’ efforts to appear more environmentally sound than they are.

For a company to say they’re “100% sustainable” or they’re “eco-conscious” …  doesn’t mean anything.

James Thornton

CEO, Intrepid Travel

The term has risen in popularity alongside the increase in demand for sustainable products and services.

The result is a mix of those who are truly dedicated to the cause — and those who sprinkle eco-buzzwords and photographs of seedlings, forests and other “green” imagery in their marketing materials, with no real action to back up their claims.

Finding companies that are sustainable

1. A history of sustainability

2. Check for measurements

Next, travelers should see if the company measures its greenhouse gas emissions, said Thornton.

“The honest truth is that every travel company is ultimately contributing towards the climate crisis,” he said. “So the best thing any travel company can start to do is measure the greenhouse gas emissions it creates.”

To do this, Thornton advised travelers to check the Glasgow Declaration on Climate Action in Tourism.

“The Glasgow Declaration website lists the organizations that have agreed to actively reduce their emissions … and actually have a climate plan that shows how they’re doing that,” he said.

Signatories must publish their climate plan, which is monitored by the United Nations World Tourism Organization, he said.

“Consumers can use this as a way to check if the company they’re booking with is serious about decarbonization,” he said, adding that more than 700 organizations are on the list.

Thornton said travelers can also check the Science Based Targets Initiative, which is a partnership between CDP, the United Nations Global Compact, World Resources Institute and the World Wide Fund for Nature.

Its website has a dashboard that details emission-reducing commitments made by more than 4,500 companies worldwide, including American Express Global Business Travel, the United Kingdom’s Reed & Mackay Travel and Australia’s Flight Centre Travel Group.

3. Look for accreditations

Finally, travelers can check for independent accreditations, said Thornton.

One of the most rigorous and impressive is the B Corp Certification, he said.

“It took Intrepid three years to become a B Corp,” he said.

Other companies with B Corp status include Seventh Generation, Ben & Jerry’s, Aesop — and Patagonia, which Thornton called “arguably the most famous B Corp in the world.”

To get it, companies are reviewed by the non-profit B Lab and a certification lasts for three years, said Thornton.

Kristen Graff, director of sales and marketing at Indonesia’s Bawah Reserve resort, agreed that B Corp is the “most widely respected” certification.

“The other one is the Global Sustainable Tourism Council,” she said. “These actually do an audit and are legit.”

Bawah Reserve, a resort in Indonesia’s Anambas Islands, is applying for B Corp certification. The resort uses solar power and desalinates drinking water on the island.

Source: Bawah Reserve

Other travel eco-certifications are less exacting, said Graff.

“Many of them are just a racket to make money,” she said.

Bawah Reserve started the process to become B Corp certified in November of 2021, said Graff. “We anticipate it will take about a year to complete,” she said.

B Corp uses a sliding scale for its certifications fees, which start at $1,000 for companies with less than $1 million in annual revenue.

“The cost is fairly minimal,” said Thornton, especially “if you’re serious about sustainability.”

He said Intrepid pays about $25,000 a year for the certification.

Other advice

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